Exciting Jobs at Jumia
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destination where you can shop the widest selection of electronics, fashion, home appliances, kid's items and more in Nigeria and have them shippeddirectly to your home or office at your convenience! We offer free nationwide delivery, free returns and have several convenient payment options to choose from, either with your debit/credit cards or cash on delivery. With affordable prices and great products, Jumia lets you enjoy an awesome shopping experience with your order sent directly to your doorstep. No muss, no fuss, super convenience guaranteed.
Jumia is recruiting to fill the position of:
Customer Service Agent
As a Customer Service Agent you will be part of the Customer Service team in Jumia Nigeria the leading online platform in Africa.
We are looking for an open-minded and outgoing person with extensive marketing and event management experience.
Your areas of responsibility include:
Assisting selling processes for our customers and generating additional Sales
Coordinating information to customers browsing our websites during store discovery, order and checkout. Including after sales support.
Performing phone conversations with customers to answer their questions, provide information and advise them.
Handling special requests and complaints of customers
Collecting and storing useful data within our backend system
Ensuring follow up through emails, phone or any required means.
Qualifications and Requirements
Customer Service experience.
Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
Ability to foster and maintain relationships with individuals.
Excellent negotiation skills and strong communication skills – proven results with key decision makers
Willingness to work well in a team
A large network (friends, family, contacts etc.)
Bachelor Degree
Transportation and Network Expansion
This position is extremely vital for Jumia and its shareholders because this is the punt to be future of industry in Nigeria. This would be the backbone of the expansion of e-Commerce growth in Nigeria and Jumia and arguably the most defining backend role in order fulfillment as the Jumia springs towards unprecedented growth
Job Profile
Provide Leadership and Direction to a nationwide network logistics for Jumia
Optimizing resources and developing organization effectiveness with infrastructure for short & long term company goals.
Provide innovative & cost effective solutions for a fast paced and rapidly evolving e-commerce market in a challenged infrastructure environment.
Key Competencies
Driving Performance & Profitability
Communicating Vision & Purpose - Communicates a compelling & inspired vision of what needs to be achieved for the business to realize its mission and goals. Gains commitment from all involved in delivering their specific part
Result Focus - Sets realistic and stretching performance expectations for self and others. Regularly reviews progress and acts to ensure optimal results for the business
Business Focus and Understanding
Business acumen - Understands the business and business environment and uses this knowledge to leverage results for the Company
Customer Focus - Is dedicated to meeting the expectations and requirements of both internal & external customers. Can successfully address unrealistic customer expectations and achieve an acceptable compromise. Sets and communicates clear standards relating to customer service.
Succeeding through People
Managing Innovation - Inspires others to challenge business thinking, conventional views and practices. Promotes and supports an environment where innovative ideas can be developed and turned into benefits for the business
Managing Development - Promotes and supports a learning environment where all employees work on focused development plans that align with the Company’s immediate and longer term needs whilst incorporating personal development aspirations
Personal Effectiveness
Judgment and Decision making – Is objective and uses sound judgment across all business situations. Always acts in the company’s overall best interests.
Influence and Impact - Plans ahead and gains commitment to ideas / changes through building support and by effectively communicating the potential impacts and benefits
Minimum requirements, Skills and Knowledge:
Develop, mentor and motivate the team to achieve organisational continuity and expertise.
Financial budgeting & execution.
Leading the development, implementation and operationalization of effective Station Operations solutions for a complex operation utilizing vendors.
Responsible for org plan, vendor evaluation, controlling costs and achievement of required service levels for logistics.
Know the Network: You will need to understand the network we have built for logistics, and be able to spot the gaps from expectation.
Own the Logistics Process: You should be able to set & manage expectations with senior management of different functions like logistics, customer support, Warehousing, Fulfilment etc.
Co-own Execution: Co-own the execution of processes along with operations team (Delivery Hubs, Mother Hubs, Transport, 3PL & Market Place) and be able to drive the importance of network logistics through timely interventions.
Own Goods Reconciliation: Understand the importance of goods reconciliation & its failure modes. Ensure process adherence & support DA in plugging of these gaps.
Team Leadership: Build regional teams to enable pull for moving shipments. Set goals, define KPIs and ensure team tracks effectively towards goals
Drive Process Quality: Work with delivery assurance to enable better defect identification & process improvements
Vendor Management: Develop deep and long standing relationship with the vendors. Own the terms of business with the vendor
Understand Industry: Develop and implement industry best practices.
Own Cost: Own network logistics cost improvement
Consumable Planning: Ensure optimal inventory of consumables.
Dispatcher
We are looking for talented people to join our team and embark on an exciting journey in the dispatch unit.
As a Dispatcher you will work directly with and report to the Dispatch Manager to schedule and dispatch drivers, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs.
Your areas of responsibility include:
Relay work orders, messages, and information to or from supervisors, and field inspectors.
Confer with customers or supervising personnel in order to address questions, problems, and requests for service.
Prepare daily work and run schedules.
Receive and reconcile drivers and goods for delivery.
Oversee all communications within specifically assigned territories.
Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.
Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
Prepare and report 3PL contract based on QCDP (Quality, Cost, Delivery and Productivity)
Advise personnel about traffic problems such as construction areas, accidents, congestion,
weather
conditions, and other hazards.Qualifications and Requirements
Bachelor’s Degree and Minimum of 1 year experience in supply chain and 6 months experience in Operations.
Have a customer-centric attitude with the ability to prioritize tasks.
Show attention to detail and the ability to follow processes and procedures 100% accurately.
The ability to concentrate on a task over a period of time without being distracted.
Should have the ability to work within set timelines in a constantly innovative workplace.
Can work with less supervision.
The preferred candidate must be willing to run on shift (particularly night shift).
Good understanding of the English language, both written and verbal.
Strong analytical skills.
Candidate should be a team player and demonstrate positive thinking, a good work ethic and company loyalty.
Candidates should be familiar with use of MS Word, MS Excel and MS Outlook.
Maintenance Manager
The Maintenance Manager of Jumia Nigeria is responsible for performing repair work and installations, rebuilding and overhauling of machines and equipment.
Your areas of responsibility include:
Make sure everything in the warehouse is fixed and usable
Fix any kind of infrastructure/equipment problem in the warehouse autonomously
Repair any kind of problem immediately and proactively, without or with limited supervision
Manage contracting work ensuring all the objectives are met in the agreed deadline and budget
Initiates, implements, and manages the warehouse maintenance program based on best practices in the industry, with an emphasis on planning/scheduling and preventive/predictive maintenance.
Troubleshoots and diagnoses any problems with warehouse infrastructure
Determines need for repairs and makes repairs and adjustments necessary to warehouse functioning.
Performs repair and maintenance work on all systems of machinery and equipment
Assigns work, instructs and supervises contractors or own staff performing maintenance work.
Troubleshoots electrical problems.
Obtains materials, tools and supplies for department as needed.
Performs clean-up and general housekeeping duties for Jumia Warehouse.
Uses proper material handling equipment as required for the safe lifting and moving of equipment
Maintains constant watch for any safety problem or possible unsafe work practice so as to work in the most safe, accident-free manner possible.
Maintains a clean, organized and safe work area.
Performs other functions and duties as assigned or necessary.
Preferred Experience
Extensive experience in warehouse or plant maintenance gained at third party logistics provider, FMCG, conglomerate or other well-established company with national and international presence.
Qualifications and Requirements
Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
Bachelor’s degree in a related field
Show attention to detail and the ability to follow processes and procedures 100% accurately.
The ability to concentrate on a task over a period of time without being distracted.
Should have the ability to work within set timelines in a constantly innovative workplace.
Method of Application
What we offer
A unique education in working in a leading company in a new industry in Nigeria and Africa.
Become part of a highly professional and dynamic team working around the world.
An attractive salary package.
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
How to Apply:
Interested candidates whose experience and competencies match the job profile should send their CV as an email attachment with subject line YOUR NAME_POSITION e.g. Michael Johnson_Customer Service Agent to: careers@jumia.com.ng
Please note that only shortlisted candidates would be contacted
